ResiDex Login Issues

ResiDex Server Login Issues

In order to prevent a hung session, please exit ResiDex before walking away from the computer for more than a few minutes (Click Logout and Exit, or “Quit”)

If you can’t login, please check the following items

• Can you connect to the Internet? - (if you cannot connect to the Internet, you need to solve that problem before you can log into ResiDex.)
• When you click “ResiDex Hosted” and do not connect, click the “Details” button. This will alert you if you are using the wrong username/password
• Make sure when logging into the server you are using the correct credentials. The SERVER login begins with ts2\ (please notice the direction of the slash)
• Can someone else log in to ResiDex?

If your Internet connection is down, and you need information from ResiDex:

• Call your company resource - ask them to print what you need and fax it to you

"ResiDex Login" Screen Issues

The login to the actual program ResiDex login will be a screen labeled “ResiDex Login”. If you cannot login here:

• Notice which field is highlighted yellow - if the username is yellow, that indicates your username is incorrect.
• If the password field is yellow, you have an incorrect password. Someone in your organization who has permission to manage staff can reset your password.
• ResiDex software cannot change your permissions in ResiDex (Staff Roles) or help with your personal passwords.
• Call your company resource if you 
  • Need a ResiDex username’s password reset
  • Need a new user setup,
  • Need additional permissions / Staff Roles in ResiDex