Printing
Overview of the most common solutions to printing problems for ResiDex Hosting Users.
If you are having trouble printing from Hosted ResiDex, follow these steps.
1. The Basics
It is important to verify the basics before moving onto advanced troubleshooting steps. They may seem simple, but checking these first can save a lot of time.
- Is the printer plugged in & turned on?
- Does the printer have paper? Toner / Ink?
- Is there a paper jam?
- Can your print a test page? (go to Start > Control Panel > Devices & Printers, Right-Click the printer you want to test, Select "Printer Properties." Press the "Print a test page" button.
If you can't print a test page, there is likely a problem with your printer or your connection to it. We recommend connecting your I.T. staff and asking them for assistance.
If you've had no problems so far in Step 1 so far, that is good news: there is very likely nothing wrong with your printer. At this point, you should try rebooting your printer and your computer.
2. Windows Requirements
At this point, the most likely problem is, the windows requirements are not met. Take a look at the windows requirement section for your computer and follow the steps listed.
3. Remote Desktop Printer Sharing
Another common issue with printing, is Remote Desktop printer sharing might not be enabled.
- Go to the Start menu, select "All Programs" > "Accessories" > Remote Desktop Connection.
- Press the "Options >>" button. This will give you the full view of all the Remote Desktop options.
- Select the "Local Resources" Tab, and make sure "Printers" is checked, & close remote desktop.
4. HP Printers
The following printers are not compatible with Remote Desktop Protocol, which is what we use to bring you Hosted ResiDex.
- ALL HP All-In-One printers.
- HP LaserJet 2600n printers
- HP LaserJet 2035, LaserJet 2035n, & LaserJet P2035 Printers
We can take a look at it, but if the printer is an HP All-In-One, there may not be much we can do.
The Windows Printer Compatibility list is a list of printers that for sure will work with ResiDex.
Still having problems?
Give us a call at 866.512.8369